In nowadays’s multichannel environments, some agents may not take care of phone calls. As an alternative lots of may deal exclusively with webchat, e-mail, social media or a wide range of other channels. Masking almost everything from Agile testing to general performance testing to security testing, ISTQB software tester certification https://www.tumblr.com/qprofessionals/751211369065562112/7-common-software-testing-mistakes-to-avoid-at-all